Your cart is currently empty!
Could a Focus on Getting Every Call Right have the Wide-ranging Benefits for Call Centers that JIT had in Manufacturing
This is a post about how the commitment to one simple idea can launch a thousand ships of changes and a virtuous cycle of profit improvements. After reviewing the far-reaching effects Just-in-Time, a key element of the Toyota Production System, had in manufacturing, I will argue that a focus on getting calls right in call…
Don’t Let There Be Muda On The Floor
One of the key objectives of Lean initiatives is to identify waste, or muda, in the operation. Muda can be found in almost any action that takes place in the facility. Every employee should be educated about identifying muda in their daily workflow, to maximize improvements in overall operational effeciency. Every industrial facility that uses…
Pyzdek Institute Announces Online Lean Training
New online products added that teach the Lean approach to operational excellence The Pyzdek Institute has added two online Lean training classes to its portfolio of online courses on Process Excellence topics. The new courses are written and presented by Thomas Pyzdek, author of The Six Sigma Handbook, The Handbook of Quality Management and numerous…
The Seven Types of Waste in Lean
I have written several articles about the seven types of waste in Lean. Here’s a comprehensive list of these wastes, along with brief descriptions. The Seven Types of Waste
Lean Financial Services
The Wharton School and Boston Consulting Group (BCG) have released a special report investigating the reasons why the financial services sector is lagging in their adoption of lean tools and practices. The study finds that the attitudes are changing, albeit slowly. Apparently lower costs, fewer errors, improved efficiency and reduced cycle times appeal to bankers.…
Toyota Quality and the KISS Principle
If you’ve ever read The Toyota Way, or even Taiichi Ohno’s book Toyota Production System you’ll be immediately struck by one observation: quality is simple. Toyota resolves most quality issues quickly because they limit the big quality killer: inventory. Inventory kills quality by placing a time-delay between the appearance of a quality problem and it’s…