An excerpt from my latest book, Everything is a Process. Available on Amazon. I have twenty potential projects at my company. Which are the ones that provide the greatest...
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16Nov
A Lean Process FMEA
The visual PFMEA method differs from the formal method in several ways. First, the approach is highly visual, relying on at-Gemba observations augmented by a series of process videos...
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26Apr
What Are SIPOC Maps and How Do You Use Them?
Kirby had been a service agent at the sales contact center for a long time. And he was a good one, one of the best. But his promotion to...
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