Project Title: Improve Software Beta Sweep Process Define Project sponsor: Steve Project Green Belt: Milton Every year when a new product is released, the Software Beta team must evaluate...
Read more
24Apr
Case study – Scheduling Call Center Outsourcer
Project: Scheduling for Call Center Outsourcer Define Project sponsor: Kelly Project Green Belt: Stacy Stacy was asked to take on the challenge of scheduling for an important call center...
Read more
19Apr
Taking the Six Sigma Plunge
Recently some prospective clients asked me for a demonstration project to help them determine if Six Sigma would be a good idea at their company. I advised them against...
Read more
15Apr
The Leadership Process
Leading an entire organization is a daunting challenge. One must keep everyone happy. A delicate balancing act, to say the least. We Six Sigma practitioners are often quick to...
Read more
14Apr
How to Calculate Process Yields
Sam handed Peter a computer printout and asked, “If the yields are so high, why is my efficiency so low?” Peter, a Lean Six Sigma Black Belt, studied the...
Read more
13Apr
Six Sigma Roadmap for Small Businesses
Many Six Sigma experts have expressed doubt that Six Sigma can be used effectively in small, or even in some medium-sized, organizations. However, while the approach to deployment must...
Read more
12Apr
101 Things a Black Belt Should Know
In general, a Six Sigma Black Belt should be quantitatively oriented.
With minimal guidance, the Six Sigma Black Belt should be able to use data to convert broad generalizations into...
12Apr
DMAIC and DMADV
The tools of Six Sigma are most often applied within a simple performance improvement model known as Define-Measure-Analyze-Improve-Control, or DMAIC. DMAIC is summarized in Table 1. DMAIC is used...
Read more
06Apr
The Benefit Effort Matrix – A Tool to Determine Where to Apply Your Resources
An excerpt from my latest book, Everything is a Process. Available on Amazon. I have twenty potential projects at my company. Which are the ones that provide the greatest...
Read more
05Apr
It’s Time to Ditch Process Capability Indices
Process capability indices (PCI) have long been popular with many quality professionals. But they’ve also been controversial and a number of reputable experts have advocated that they be abandoned....
Read more
