Six Sigma Black Belt Certification Project-People in Need
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20Jun
Misdirected Submissions to Billing Administration
Project Title: Misdirected Submissions to Billing Administration Define Project sponsor: Stephanie Project Green Belt: Steve The issue here was fairly straightforward: agents were transferring calls to Billing Administration that...
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15Jun
Case Study – Attaching Direct Deposit to DIY Payroll
Project Title: Attaching Direct Deposit to DIY Payroll Define Project sponsor: Stephanie Project Green Belt: Mike Mike examined how we could increase the number of Direct Deposit customers in...
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13Jun
Case Study – Recovery of Mislabeled One-Time Support Calls
Project Title: Recovery of Mislabeled One-Time Support Calls Define Project sponsor: Bruce Project Green Belt: TC A group of Service Employees who were hired during the high volume early...
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25Apr
Case Study – Improve Software Beta Sweep Process
Project Title: Improve Software Beta Sweep Process Define Project sponsor: Steve Project Green Belt: Milton Every year when a new product is released, the Software Beta team must evaluate...
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24Apr
Case study – Scheduling Call Center Outsourcer
Project: Scheduling for Call Center Outsourcer Define Project sponsor: Kelly Project Green Belt: Stacy Stacy was asked to take on the challenge of scheduling for an important call center...
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19Apr
Taking the Six Sigma Plunge
Recently some prospective clients asked me for a demonstration project to help them determine if Six Sigma would be a good idea at their company. I advised them against...
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15Apr
The Leadership Process
Leading an entire organization is a daunting challenge. One must keep everyone happy. A delicate balancing act, to say the least. We Six Sigma practitioners are often quick to...
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14Apr
How to Calculate Process Yields
Sam handed Peter a computer printout and asked, “If the yields are so high, why is my efficiency so low?” Peter, a Lean Six Sigma Black Belt, studied the...
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13Apr
Six Sigma Roadmap for Small Businesses
Many Six Sigma experts have expressed doubt that Six Sigma can be used effectively in small, or even in some medium-sized, organizations. However, while the approach to deployment must...
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