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The Power of Six Sigma in Optimizing Call Center Performance: An Experiment
A deep understanding of Six Sigma methodology can revolutionize the way businesses operate and improve their performance. Case in point, a call center’s function, which often faces challenges in agent performance, customer satisfaction, and operational efficiency. To shed light on this, let’s examine an experiment conducted on a call center, using Six Sigma tools to […]
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Unveiling the Real Essence of Lean Manufacturing: Beyond Superficial Adaptations
It’s an indisputable fact that the world of business is in a perpetual state of flux, with trends, methods, and philosophies emerging at an unprecedented rate. One of these philosophies that have caught the attention of organizations worldwide is Lean Manufacturing. However, as I recently found out, some firms seem to misunderstand the core tenets […]
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A Paradigm Shift in Healthcare: Embracing Six Sigma and Lean Manufacturing Principles
Sunday papers often make for light reading, but an article I stumbled upon on, compelled me to think deeply. Titled “Don’t Let a Hospital Make You Sick,” the piece was brimming with startling facts about healthcare practices that are unfortunately more common than most people realize. The Unsettling Reality of Healthcare Errors The article unearthed […]
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What Do We Mean by Quality?
Quality, it seems, is harder to define than one might think. The article’s author, Tom Gaskell. takes yet another stab at defining this slippery term. He begins by presenting the widely accepted, intuitive definition of quality as goodness, luxury, or high priced exclusivity. While this is not incorrect, it is of limited use to those […]
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Navigating Modern Accounting Practices: Embracing Six Sigma and Lean Manufacturing
In a world that’s constantly evolving, some conventional systems risk becoming relics of the past. Accounting methods, for instance, have been grappling to keep pace with advancements in process excellence disciplines like Six Sigma, Lean Manufacturing, and the Theory of Constraints. The result is a potential discord that can hamper the progress of organizations seeking […]
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Reimagining Strategic Planning: The Power of Six Sigma and Lean Manufacturing Principles
In any Lean Six Sigma practitioner’s toolkit, batch and queue processing often holds the notorious reputation of a wasteful approach to production. Yet, this method remarkably mirrors the strategic planning process utilized by many organizations today. In this post, we’ll examine the parallels between these two and propose a transformative approach rooted in Six Sigma […]
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Six Sigma and Innovation: Debunking the Myths
Bold headlines often proclaim: “Six Sigma destroys innovation!” But does it really? We’re here to address this misconception and shed light on how Six Sigma and Lean Manufacturing truly interact with innovation. Six Sigma: A Threat or a Boon to Innovation? First, let’s address the myth head-on. Critics claim that Six Sigma, with its structured […]
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The Truth About Inventory Waste
This is Part 2 of the Pyzdek Institute Lean Concepts Study. To recap from Part 1: We are all fortunate to have the accumulated knowledge of manufacturing industry titans to help us improve processes and reduce costs. In the Lean context, Taiichi Ohno and Shigeo Shingo stand out. They taught us much about the process […]
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The Truth About DOE, Part 2
Part 1 of this series set the stage for a critical look at the way we prepare to run a designed experiment. It also demonstrated the use of control charts to improve the probability of DOE success. Part 2, is a look at the use of Fitted Line Plots to help us toward the same […]
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Uncovering the All-or-Nothing Nature of Six Sigma
A “toe in the water” approach won’t always tell you if Six Sigma will work. Lately, potential clients have approached me, requesting a sample project to gauge if Six Sigma might work within their organizational structure. I cautioned against this move. Such an exploratory approach only indicates a lack of commitment to the full implementation […]