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The Power of Six Sigma in Optimizing Call Center Performance: An Experiment
A deep understanding of Six Sigma methodology can revolutionize the way businesses operate and improve their performance. Case in point, a call center’s function, which often faces challenges in agent performance, customer satisfaction, and operational efficiency. To shed light on this, let’s examine an experiment conducted on a call center, using Six Sigma tools to…
Lean Six Sigma Project for Nonprofit Organization
In this webinar, presented by Lean Six Sigma Black Belt Richard Petty, you will be shown an example of the benefits derived through the use of DMAIC within a Non-Profit Organization (People in Need Ministries) where the focus is not so much on metrics, as it is on people. Richard used this as his Pyzdek…
Six Sigma and Government
Thomas Pyzdek was a guest on Pat Chats About…, a community channel program hosted by Pat Quinn. The interview covered the topic of Lean Six Sigma in government, with an emphasis on why the approach isn’t as widely adopted by governments as it is by organizations in the private sector.
How to Create, Understand and Use Individuals and Moving Range Charts
The Individuals and Moving Range chart (IMR chart) is the workhorse of statistical process control (SPC). These charts, sometimes called process behavior charts, can be constructed quickly. People who are new to SPC can be brought up to speed on IMR charts in just a few minutes and they can be taught to plot new…
An Overview of Lean Six Sigma
You’ve heard of DMAIC, the highest level description of the Six Sigma project execution framework. In this webinar Thomas Pyzdek drills down to a much greater level of detail. His step-by-step breakdown will help you better understand how to get projects done. If your project is “stuck,” the presentation will help you get it moving…
Transforming Call Center Operations with Six Sigma and Automation
In a world where exceptional customer service has become a key differentiator for businesses, efficient call center operations have gained paramount importance. Dennis Adsit, Ph.D., an authority on operational improvement, recently provided illuminating insights on how Six Sigma methodologies and automation can effectively address the prevalent challenges faced by call centers. In this engaging presentation,…
Understanding and Applying G and T Charts in Six Sigma: Exploring Rare Event Control Charts
Welcome, Six Sigma enthusiasts, data analysts, and quality improvement advocates! I’m Tom Pyzdek, an expert in Six Sigma methodology, and today we’re delving into the robust world of G and T control charts. Minitab’s latest additions to their control chart arsenal could revolutionize your Six Sigma project management and process control. So, let’s unpack their…
Free Webinar – 11 Ways to Sink Your Six Sigma Project, Part. 2
No matter what your knowledge of Lean Six Sigma, come join us in a one hour lively discussion on “11 ways to Sink Your Six Sigma Project.” Master Black Belt Peter Bersbach will give an overview of each way, then open the session to a discussion on how to avoid that particular failure mode. No…
Free Webinar – 11 Ways to Sink Your Six Sigma Project, Part. 1
No matter what your knowledge of Lean Six Sigma, come join us in a one hour lively discussion on “11 ways to Sink Your Six Sigma Project.” Master Black Belt Peter Bersbach will give an overview of each way, then open the session to a discussion on how to avoid that particular failure mode. No…
Tom Pyzdek Discusses Gaming the Metrics
In this post Thomas Pyzdek discusses the topic of Gaming the Metrics. Tom was interviewed on Quality Digest TV to discuss the subject live with Quality Digest’s hosts. Watch the interview below.