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An Acceptance Sampling Question
This thread recently appeared in myASQ: Question by Aju: Hello Team, We have a situation where we did double sampling on Incoming parts from a Supplier(Machine shop). The lot was accepted and released to Inventory. These parts then later got assigned to WO and during assembly, the Manufacturing team found one non-conforming part (missing slots).…
Industry Week Asks: What is the Continuum of Quality Management? (Part 1)
Recently, manufacturing publication Industry Week presented a two part series that asked the question: What is the Continuum of Quality Management? Part one of the series explored the organizational structure, competence assurance, and procedural adherence of eight different organizations, and found the following:
Manufacturing Plants: Are Your Scrap Metrics Lying About What Happens on the Shop Floor?
What is the most important thing about every metric used in a manufacturing plant? According to Larry Fast, in an article published in Industry Week, the answer to that question is: That the metric tells the truth about what is going on in the shop. The second most important thing, you ask? That metrics be…
Why the Call Center Nation Needs to Turn its Lonely Eyes to Ed Deming
Call Center quality is abysmal. If this is news to you, you have not had to call for tech support recently. There are a stack of reasons why call center quality is so bad. Pick the top call driver, ask what the Required Call Components (specs) are…what the agents need to do in their systems…
Deming Not DiMaggio
Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do what they are supposed to do 80%…
CBO Director Underestimates Public Sector Waste
At a meeting of the Supercommittee Tuesday, Congressional Budget Office Director Douglas Elmendorf cautioned that ferreting out waste, fraud and abuse would have a negligible impact on the panel’s work. “There is no evidence that suggests that this sort of effort can represent a large share of the $1.2 trillion or $1.5 trillion or the…
Packagers Report Quality Gap
Packaging World reports that a recent survey highlighted a significant gap among packagers regarding the importance of quality and their strength in the quality area. The article, which appears in the February 2011 issue of Packaging World Magazine, found that in most areas there was plenty of room for improvement. However, two areas stood out…
A Tribute to Spencer Hutchens, Jr.
If you’ve worked in the quality profession for any period of time, you probably know the name Spencer Hutchens, Jr.. Spencer is a Past President of The American Society for Quality (ASQ,) a Past Chairman of the International Academy of Quality (IAQ,) and the namesake of the ASQ Spencer Hutchens, Jr. Medal for Social Responsibility.…
Quality Problems Plague Arlington National Cemetery
At least 211 people are in unmarked or unrecorded graves in Arlington National Cemetery, according to Stars and Stripes. Army officials announced the findings of an investigation into Arlington that found remains buried in graves listed as empty, unmarked graves and improperly handled cremated remains. The inspection found that 117 grave sites marked as occupied…
Wikipedia Entry Quality Causes Assessed
Two researchers at the University of Arizona performed a study to determine why some Wikipedia articles rate high in terms of quality, while others score lower. Eller College of Management Professor Sudha Ram and Jun Liu, a graduate student, have found that entries on Wikipedia – the world’s largest open-access online encyclopedia – gain greater…