Category: Quality

PC World reports That AT&T’s wireless service has once again fared badly with its customers. This time with its business customers. AT&T has scored poorly in a wireless carrier satisfaction survey of small and medium businesses and large companies, mirroring an equally dismal performance among consumers last month. AT&T scored at or near the bottom…

More than a week after a big recall of tainted Tylenol and other non-prescription drugs, a battle has erupted between drugmaker Johnson & Johnson and makers of a shipping component the company blames for the problem. An undisclosed number of containers of Tylenol, Motrin and other over-the-counter drugs were recalled earlier this month after consumers…

One Wall Street Journal headline shouts Toyota Sales Halt Raises Quality Questions and a WSJ blogger opines that this incident could be a crippling blow to Toyota’s mystique. Certainly this episode is one of the darkest in Toyota’s history. The scope of the shutdown is staggering and includes suspending sales of eight of its most…

Public and private universities have largely failed to implement the aims and objectives of higher education, the University Grants Commission (UGC) has observed. The problem may be due to the fact that the term “quality” hasn’t been defined for education. In the quality profession a thing hasn’t been operationally defined unless it includes an objective…

Let’s be honest, America’s healthcare non-system has its problems. Let’s not quibble over whether or not it is better than socialized systems. For one thing, the demand side is already socialized. Nearly 90% of the cost of healthcare is paid for by third parties, either the insurance company or a government program like Medicare or…

Safety is an aspect of quality. Quality can be defined as conformance to customer requirements, and safety is certainly a customer requirement. The EU says that as unsafe products hit a record high, China must do more. I think that there are several issues here. Are Chinese Products Less Safe? According to RAPEX, the European…

First peanuts, now pistachios. Not to mention spinach, almonds and host of other vegetables. Major salmonella outbreaks have been in the news a lot in recent years. The government and the food industry are working overtime to beef up guidelines on what companies need to do to keep consumers safe. USA Today reports that the…