There is much confusion about the constructs of quality and customer satisfaction (Q/CS). “Quality is doing the right things right,” say some experts, but how can we be assured...
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24Mar
Voice of the Customer-The new QFD
The way it’s done these days is to actually spend time with customers, watching what they do and learning about their problems and needs.
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24Mar
Root Cause Analysis-When to Stop
“Is that Miss or Mrs.?” the receptionist asked. “Miss,” replied the elderly lady. “My friends just call me Di.” The receptionist nodded as she typed. “Got it. Miss Di...
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24Mar
Tough Times and Lean Six Sigma
So, despite our best efforts, here we are. The question is, what is our proper role as quality and process improvement professionals?
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24Mar
Hypergeometric probabilities using Minitab
Article Revised: March 26, 2019 View video If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!
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24Mar
How to perform analysis of means using Minitab
Article Revised: March 26, 2019 View video If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!
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24Mar
How to create an X-chart using Excel
Article Revised: March 26, 2019 View video If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!
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24Mar
How to conduct a one-way ANOVA using Excel
Article Revised: March 26, 2019 View video If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!
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24Mar
How to create a Pareto diagram using Excel
Article Revised: March 26, 2019 View video If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!
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06Mar
What the Heck is Multicollinearity?
Article Revised: March 26, 2019 A Lean Six Sigma Master Black Belt was perplexed by the software’s correlation and regression analysis output. The results were pure nonsense. In addition to...
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