• Six Sigma and Global Warming

    Can the Six Sigma approach help us approach the issue of global warming? What would one do in the Define, Measure, Analyze, Improve and Control phases of a hypothetical Six Sigma project on global warming? 16:04.

  • Quality 2.0: The Evolution of Quality Assurance in Modern Business

    Quality 2.0: The Evolution of Quality Assurance in Modern Business

    And need we anyone, Phaedrus, tell us that which is good from that which is not good? Plato, The Phaedrus Dialogues, circa 370 BC Quality has been around as long as mankind. Humans seem to have an innate sense of when something is done right. We can look at a thing that we’ve never seen…

  • Six Sigma in Small Business

    Six Sigma has done well for large companies, but can it work for small businesses too? And if so, what adjustments should be made? This is the topic of an interview in the Business Under Fire interview series with Tom Pyzdek by Carol Dickson-Carr of Power Ed Solutions and Managing Personal Resources and Bea Fields…

  • What Control Charts Tell You

    Control charts are an important tool commonly used in Six Sigma. But what do control charts tell you? How can we determine what to plot on the control chart? How should we determine the sample size and sampling frequency? What do control limits mean? How do we use control charts? These questions and more are…

  • Keeping Your Project Moving

    There’s no such thing as a Six Sigma project without obstacles to overcome. In this Podcast Tom Pyzdek discusses a couple of very common problems and how to overcome them.

  • Voice of the Customer Part II

    Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma.

  • Voice of the Customer Part I

    If you don’t know for sure what your customers are looking for from your organization, chances are you’re not giving it to them. You are probably wasting money and maybe even putting your very survival at risk. This podcast tells you how to obtain the “Voice of the Customer,” or VOC. It walks you step-by-step…

  • The Six Sigma ‘Crystal Ball’: Predictive Power in Your Hands

    Understanding outcomes and interpreting historical events becomes less challenging with the right tools. One considerable issue Six Sigma professionals often grapple with is articulating the methodology to those unfamiliar with it. This can occur anywhere – from a workplace meeting to a casual social gathering. Telling someone, “I’m a Six Sigma Black Belt,” may not…

  • What Does the Mean Mean?

    The mean is an attempt to summarize a lot of data with a single number that represents a “typical” value. Tom discusses the pros and cons of several commonly used statistics. He also presents a quickie mean that can be computed in a pinch without a computer or calculator.

  • Black Belt Project Selection Pointers

    Nine critical criteria that a Six Sigma Black Belt should consider when deciding which project to pursue. 9:33.

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