Voice of the Customer Part II

Article Revised: March 26, 2019

March 2, 2007

Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma. 10:45.

Click here to watch Part I of “Voice of the Customer.”

If you are interested in Six Sigma Certification and Training, contact Pyzdek Institute today!

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