Voice of the Customer Part II
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Article Revised: March 26, 2019
March 2, 2007
Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma. 10:45.
Click here to watch Part I of “Voice of the Customer.”
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Take a tour! In this interactive video you will discover what you will learn in our Lean Six Sigma Black Belt training and certification program.