In other words, if all that are available are the percentages, the X-chart provides an excellent approximation to the P-chart.
Read more
23Jul
Recognizing a Six Sigma Project Opportunity
Lean Six Sigma projects must help the organization achieve its goals. To accomplish this you must take action that guarantees that your project activities are directly linked to the...
Read more
22Jul
Becoming a Lean Organization in Eight Steps
Becoming Lean: A Tactical Perspective At the strategic level, becoming Lean involves a culture change. An organization ready for Six Sigma is also ready for Lean. However, there are...
Read more
20Jul
The 8 Types of Waste in Lean
What is Lean? Lean’s origins date back to the post-WW II era in Japan. It was developed by Taiichi Ohno, a Toyota production executive, in response to a number...
Read more
28Jun
Lean Six Sigma Project for Nonprofit Organization
Six Sigma Black Belt Certification Project-People in Need
Read more
20Jun
Misdirected Submissions to Billing Administration
Project Title: Misdirected Submissions to Billing Administration Define Project sponsor: Stephanie Project Green Belt: Steve The issue here was fairly straightforward: agents were transferring calls to Billing Administration that...
Read more
15Jun
Case Study – Attaching Direct Deposit to DIY Payroll
Project Title: Attaching Direct Deposit to DIY Payroll Define Project sponsor: Stephanie Project Green Belt: Mike Mike examined how we could increase the number of Direct Deposit customers in...
Read more
13Jun
Case Study – Recovery of Mislabeled One-Time Support Calls
Project Title: Recovery of Mislabeled One-Time Support Calls Define Project sponsor: Bruce Project Green Belt: TC A group of Service Employees who were hired during the high volume early...
Read more
25Apr
Case Study – Improve Software Beta Sweep Process
Project Title: Improve Software Beta Sweep Process Define Project sponsor: Steve Project Green Belt: Milton Every year when a new product is released, the Software Beta team must evaluate...
Read more
24Apr
Case study – Scheduling Call Center Outsourcer
Project: Scheduling for Call Center Outsourcer Define Project sponsor: Kelly Project Green Belt: Stacy Stacy was asked to take on the challenge of scheduling for an important call center...
Read more
