Predicting the future is hard. Predicting the future of COVID-19 is a case in point. “Trying to predict the future is like trying to drive down a country road...
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18Apr
Operational Definitions of COVID-19
Those of us in the process excellence and quality professions know the importance of operational definitions. Without a good operational definition, a metric is meaningless. An operational definition is...
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15Apr
Can SPC save the world?
As I sit here at home for going on what seems like forever, and as I watch daily press briefings where he said/she said goes on for hours at...
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12Apr
Daily Covid-19 Cases
This page is for the data nerds like me who want a simple way to keep track of the reported new cases of the covid-19 coronavirus in the United...
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08Apr
The Great Swedish Covid-19 Experiment
While most of the world is locked in, Swedish citizens are not. Sweden has decided not to participate in draconian economic shutdowns, giving us a “null hypothesis case” with...
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31Mar
The Pandemic as an Opportunity for Radical Change
In my book The End of Management I describe how complex managed systems such as businesses change. The short version is: they usually don’t. Most business systems are in...
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31Mar
The Inspired Labor & Delivery Nurse
Charlene was a nurse in the Labor and Delivery Department of a large metropolitan medical center. The hospital had the highest Cesarean Section rate in their state, which was...
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27Mar
Let’s Return to Simple
I recently re-read my original book An SPC Primer originally published in 1978. It brought back my early days in process excellence. At the time I was the only...
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26Apr
What Are SIPOC Maps and How Do You Use Them?
Kirby had been a service agent at the sales contact center for a long time. And he was a good one, one of the best. But his promotion to...
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22Apr
Management in One Lesson
John Park, the new CEO of Acme Corporation, just heard a brilliant idea for making his numbers this quarter. He needed it. In his conference call with the financial...
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