The Six Sigma functions as an improvement plan for projects meaning there is the need to have a project first that needs improvement. The primary goal of Six Sigma is to improve quality of output by identifying and removing the wastes of the process. In simple terms, Six Sigma is a problem-solving process.

During Six Sigma training, team members go through five phases of training before certification as having the correct knowledge about six sigma to start giving back to their individual companies.

  1. Phase one: identifying and defining the problem. The first step includes learning how to set a problem, i.e., what problem they intend to fix. The problem receives a rating according to severity, its impact on business and which particular area it affects. This feature helps employees to gain better understanding on the needs of the customers and how to interpret feedbacks.
  2. Phase two: measurement. Focuses mostly on how the project is performing so far by rooting for the problem from where it started. This period of training enables employees to perfect the art of rooting for issues articulated through customer feedbacks.
  3. Phase three: analyzing. This phase of training involves training employees how to analyze their finding by reviewing factors like data collection process and the data collected to verify the cause of the problem.
  4. Fourth phase: improvement. After analyzing and knowing the problem, trainers had to figure out how to improve in the area identified. This period of training breeds a group of employees who are creative and assertive regarding finding a solution to a problem.
  5. Phase five: control. After finding the solution, trainers also have to come up with a way to sustain the solution. In this period of training shapes employees to enhance their team building abilities to influence other staff to work together towards achieving a sustainable solution.

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