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Like many other industries, executive Thomas Rayas says that the industry in which he works — telecommunications — is driven by customer demands for innovation, as well as competition between businesses. However, he believes that the fast pace of technology and the never-ending quest for the next new thing and the best new service makes innovation even more important for telecom. And he believes that Lean Six Sigma is the best kept secret that those in the industry can have.
Network operators can use Lean Six Sigma to measure and improve internal processes such as development and testing, as well as external processes relating to network speed and reliability, Rayas notes. Streamlined operation and business support systems could free up developers for IoT projects that customers are wanting. The efficiencies discovered through telecom Lean Six Sigma projects could even be packaged as “value added services” for consumers, providing the company with another revenue stream at a time when x-as-a-service offerings are growing in demand.
The ability to change is the cornerstone of success, Rayas states. In the world of technology, the market leaders of today can only continue to be the market leaders of tomorrow as long as they continue to innovate. Six Sigma training provides staff with the tools to analyze processes as well as look for and encourage continuous improvement. Mobile operators who adopt the methodology now can ensure their success by providing what consumers want from their carriers: quality, reliability, affordability, and innovation.