Category: Lean Six Sigma

Doing business in today’s environment has become a challenge. With seemingly daily changes in technology, data management demands and a customer base that spends the better part of its day online, businesses are faced with finding ways to not only maintain profits, but also cut the costs of new market demands. Many companies are seeking…

In February, Sandra Spencer, an Administrative Service Manager at the Registrar-Recorder/County Clerk’s office in Los Angeles, wrote about how Lean Six Sigma was applied to improve the delivery of services and decrease costs of what her department does. Bear in mind, this is a department that provides birth, marriage and death certificates for the county’s 9.8…

Customer service, as typified by contact centers in which trained company personnel resolve requests from the public, are not always necessarily thought of as having to be well-oiled machines, but that characterization is inaccurate. There is actually a great deal of investment in software, algorithms, analytics, and integration of multiple channels in order to best…

In order for Lean Six Sigma to be successful, there has to be engagement at every level of the production process.  This is especially true for employees, since employee engagement is the key to achieving a maximum return on investment in the Lean Six Sigma program. Employees trained in Lean Six Sigma techniques can be an…

In its earnings call earlier today, Frédéric P. Villoutreix – Executive Chairman and Chief Executive Officer of Schweitzer-Maudit International Management stated: “With respect to cost optimization, we have continually improved our track record of eliminating cost from the business, and the first quarter was no exception. Year-over-year, cost benefits from our values Lean Six Sigma efforts…

If you are like many of us that are looking to improve our personal skills, you may have thought about taking a course or two. Colleges promote their “executive MBA” programs but too often these “MBA” programs are a lot of work, time and money for very little payback. A friend of mine who is…

While the CSI (Crime Scene Investigation) teams on television may be able to resolve a case in under an hour, real life criminal cases can take days, weeks, months, even years to finish. And like many real life police units throughout the country, the police in Monroe County in western New York found themselves faced…

A new report from executive search firm The Avery Point Group indicates the demand for continuous improvement talent and Lean Six Sigma skills has more than doubled from 2010. Although there have been three consecutive years of sustained demand for Lean Six Sigma skills, there was also a noticeable improvement in the demand for Six Sigma talent…

A primary component of Lean Six Sigma is eliminating documented and undocumented waste. Documented waste, frequently tracked through an organization’s automated systems, is easier to measure and correct. However, undocumented waste – non-value-added steps and events unintentionally incorporated into a process over time, sometimes along with required value-added steps – is often more troubling. That’s…