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Lean Six Sigma Can Help You Achieve ‘Aha’ Moments
An ‘aha’ moment is a moment of clarity, when all the pieces of a puzzle come together and seamlessly converge to form that perfect realization of what needs to happen next. Terri Stentz, director of global sourcing for Cardinal Health, offers a great example in a recent post for Industry Week. A customer was ordering…
Don’t Neglect the Human Factor When Applying Lean Six Sigma
Ask those in the know and they’ll tell you that Lean Six Sigma increases revenue and reduces costs. However, they don’t always mention the positive impact it has on people. While it’s important to train your team on the tools and techniques of LSS, it’s equally important to consider the human factor. Resistance to Change People…
Lean Six Sigma Reduces Government Waste
Lean Six Sigma works for private-sector companies, so why not big government? That’s exactly what many people want to know. Well, several years ago the U.S. government began applying Lean Six Sigma (LSS) techniques to some departments and agencies. The U.S. Army and Navy implemented LSS in 2005 and 2006, saving a combined $2.45 billion as…
Can Innovation and Lean Six Sigma Coincide?
Companies often introduce Lean Six Sigma because it is an effective way to cut costs and improve profitability. A very powerful tool indeed. However, what if your company goals include innovation? Can a process-focused methodology such as Lean Six Sigma promote creativity and drive innovation? Yes, it can. In the 2010 post, “Leadership and Lean…
Integrating Lean Six Sigma into Company Culture
To achieve perfection is to combine the best of Lean – eliminating waste to reduce costs – and Six Sigma – removing business process flaws to create perfection – to become Lean Six Sigma. However, Lean Six Sigma (LSS) is more than just a combination of these two philosophies. LSS is a practical business tool…
Using Lean Six Sigma to Improve Employee Engagement
People often see Lean Six Sigma as a method to ‘make a better workplace’ instead of realizing it is equally an important tool for improving employee engagement. Therefore, it’s important to understand that while selecting the right projects is important, ensuring employee engagement is critical to Lean Six Sigma success. As a continuous improvement strategy,…
Transforming Call Center Operations with Six Sigma and Automation
In a world where exceptional customer service has become a key differentiator for businesses, efficient call center operations have gained paramount importance. Dennis Adsit, Ph.D., an authority on operational improvement, recently provided illuminating insights on how Six Sigma methodologies and automation can effectively address the prevalent challenges faced by call centers. In this engaging presentation,…
Successful Companies Understand the Strength of Using Lean Six Sigma throughout the Organization
When organizations today look for ways to get back in the game in this post-recession economy, many realize they lack the processes, discipline, and culture to embrace meaningful innovation continuously, according to the IBM executive brief, “Driving operational innovation using Lean Six Sigma.” Moreover, organizations that found the most success aimed beyond merely operational improvements…
Lean Six Sigma and Patient-Centered Healthcare
With the arrival of the Accountable Care Organization and the Patient-Centered Medical Home, physicians face a new challenge. They must assess how they provide healthcare in such a way that they become more valuable to patients, efficient in their clinical practices, and effective to their bottom line. Enter Lean Six Sigma, which has gotten some…