...hours a week of one employee’s time to Six Sigma projects). The total time spent on change will be much greater than just the change agent’s, and will...
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09Nov
What is it like being a Lean Six Sigma Belt?
...Sigma (or Lean) change agent such as a Lean Expert or Lean Six Sigma Yellow Belt/Green Belt/Black Belt, things are a bit different. Change agents don’t work in...
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30Jul
A Change Agent’s Most Important Personal Attribute
...Successful change agents are invariably Can Do people. To be sure they spend a lot of time planning to avoid obstacles, but when they encounter the inevitable obstacle,...
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08Jan
Innovating With Lean Six Sigma
...on the few critical to quality drivers, and how to identify them. They know how to organize people for change. By design the time spent as a full-time...
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27Jul
Swiss Army Knife Control Chart Webinar Materials Now Available
...value of 2, which means that we’re checking we’re looking at the range between the different points on the chart. You can change that typically people leave it...
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15Jun
Six Sigma-Love It or Hate It?
...is all about change and change is inherently risky. However, change is also vital to survival. The battle between stagnation and chaos is never ending. If you are...
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13Feb
What is an Acceptable Error Rate in Contact Centers?
...where we decide to check the agents’ accuracy in giving the new price. Hate to break it to you, but on the day after the price was changed,...
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27Mar
The Horse/Cart Problem in Call Centers
...coach them, how well the agents’ systems work together, the tools and resources the agents have at their disposal, and on and on. Completely contrary to Deming’s exhortations,...
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31Mar
The Pandemic as an Opportunity for Radical Change
In my book The End of Management I describe how complex managed systems such as businesses change. The short version is: they usually don’t. Most business systems are...
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20Dec
Integrating Lean Six Sigma into Company Culture
...the fear of change that many employees are likely to exhibit. In the Harvard Business Review post, “Helping Employees Cope with Change,” writer Lauren Keller Johnson notes: Organizational...
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