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A Change Agent’s Most Important Personal Attribute
Today I received a call from a person interested in becoming a certified Lean Six Sigma Black Belt. Of course, we value him as a customer and he will learn a great deal if he decides to enroll in our Six Sigma training. Among the things he’ll learn are both “hard skills” involving statistics and…
Distinctive Six Sigma Framework: The Power of Change
Successful transformation often demands the amalgamation of various resources. In the business world, some argue that Six Sigma brings nothing novel to the technical toolbox used to advance business processes. Indeed, previous improvement endeavors like Total Quality Management (TQM) do have much in common with Six Sigma, including champions, improvement projects, and sponsors. Yet, Six…
The Pandemic as an Opportunity for Radical Change
In my book The End of Management I describe how complex managed systems such as businesses change. The short version is: they usually don’t. Most business systems are in stable equilibrium most of the time. This state can be thought of in terms of chaos theory and complexity theory. The gist of it is that…
How to Choose the Right Lean Six Sigma Certification for You
Lean Six Sigma certifications are powerful tools for professionals aiming to enhance their careers, but choosing the right certification level can be challenging. Whether you are just starting out or looking to solidify your leadership in process improvement, each certification level — Yellow Belt, Green Belt, and Black Belt — offers distinct advantages and prepares…
Introduction to Six Sigma Lesson
Course format: Self-paced online training Enrollment duration: 7 days Estimate time commitment: 1 hour Course overview What is Six Sigma? Where did it come from? How is it organized? What is DMAIC? What do the different Six Sigma “change agents” do? This lesson answers these questions and more. Watch a short interactive video lesson, take a…
Six Sigma Frequently Asked Questions
The questions below are from various conferences where I have presented, from reader emails, and from conversations I’ve had with colleagues and clients. If you have a question that isn’t answered here, click the Contact button to send it to me. I can’t guarantee if or when I will be able to respond to your…
Refining the Aim: The Enduring Value of Six Sigma
The year was 1981. Amidst the workings of an aerospace firm, my role bore the title of “Head of Total Quality Systems” (TQS). TQS, a precursor to both Total Quality Management (TQM) and Six Sigma, came into being after a paradigm-shifting seminar held by W. Edwards Deming. This seminar, though initially challenging for my superiors,…
Six Sigma Roadmap for Small Businesses
Many Six Sigma experts have expressed doubt that Six Sigma can be used effectively in small, or even in some medium-sized, organizations. However, while the approach to deployment must be modified, it is possible for small businesses to successfully implement Six Sigma. Here is how. At the outset, several givens must be in place: All…
The Crucial Intersection: INTJ Personality and Six Sigma Black Belts
If you’ve ever come across the Myers-Briggs Type Indicator (MBTI), you’ve probably stumbled on the INTJ (Introversion, iNtuition, Thinking, Judgment) personality type. This distinct personality type encompasses independence of thought, individualism, creativity, and an inherent desire for efficiency. And, interestingly enough, it’s a personality type that aligns perfectly with the characteristics we commonly see in…
