Pyzdek Institute

Lean Six Sigma Innovation: A New Path for Operational Transformation

In the past, there have been discussions about the constraints of Lean Six Sigma and caution when applying it to innovation. This stance stemmed from observations that organizations attempting to measure innovation using operational metrics often suppressed the creative process. The misapplication of Lean Six Sigma, treating creativity as a procedural output, was considered a…
How One Retailer Competes Using Lean Six Sigma

Kum & Go convenience stores knows that the convenience store market is highly competitive. CSP Daily news reports that the retailer has taken to using Lean Six Sigma to help them compete. Kum & Go LC has practiced Six Sigma for several years, considering it a way to not only deliver a great retail experience…
Gaming the Metrics

One of the cornerstones of quality and Lean Six Sigma is data. We insist on it. Don’t tell us what you think the situation is, let the data do the talking. In god we trust, all others bring data. You get the idea. An unfortunate side effect of this emphasis is the proliferation of useless…
U.S. Army Embarks on Improvement Using Lean Six Sigma

The United States Army’s Office of Business Transformation is pursuing a 3 year program to improve its operations, and Lean Six Sigma is a big part of it. According to its web page on Lean Six Sigma, the Army has an award-winning, world-class Lean Six Sigma program that it applies as a core capability in…
Brigade provides Lean Six Sigma training to deployed Soldiers

KANDAHAR AIRFIELD, Afghanistan — Military logistics operations are centered on providing the best possible service to their customers. Ensuring the best possible service to soldiers downrange is the priority of every logistics leader. One deployed unit is providing their soldiers an opportunity to learn new ways to improve logistic capabilities. The Task Force Resolute command provides…
Lean Six Sigma – Navigating Statistical Surprises and Absurdities

We’re pleased to introduce an enlightening video presentation by Lean Six Sigma expert, Thomas Pyzdek. This presentation, titled “Lean Six Sigma – Statistical Surprises and Absurdities,” dives into the potential traps and misinterpretations that can arise in statistical analysis, a key component of Lean Six Sigma. Debunking the ‘Average’ Myth Pyzdek kicks off the discussion…
New White Paper: Call Centers…the Deep and Still Largely Untapped Vein of Operational Profit

KomBea_CallCenters_Untapped Profit Vein In the quest for revenue and profits, most companies feel like they have left no stone unturned. But, believe it or not, a company’s call center operations, whether handled internally or outsourced, are a deep profit pool that sits unnoticed right under noses of everyone scrambling to pump up revenue and squeeze…
Deming Not DiMaggio

Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do what they are supposed to do 80%…
10 Things to Consider When Choosing a Training Provider

From time to time I am asked by a prospective student to compare The Pyzdek Institute to a competitor. Below is a typical response from me to one of these inquiries. Dear Mr. X, Thank you for your inquiry. Regarding a comparison of our products to those of [Competitor], I make it a policy not…
Pyzdek Institute Announces Online Lean Training

New online products added that teach the Lean approach to operational excellence The Pyzdek Institute has added two online Lean training classes to its portfolio of online courses on Process Excellence topics. The new courses are written and presented by Thomas Pyzdek, author of The Six Sigma Handbook, The Handbook of Quality Management and numerous…